How to cancel
Cancellation requests must be made in writing to admin@siamintravel.com, quoting your booking reference. The date we receive your written request is the date used to calculate any charge — not the date you decided, and not the date of a phone call.
What it costs to cancel
The charge depends on how far before departure we receive your written cancellation. The bands below run against the total package value.
| When we receive it | We retain | You get back |
|---|---|---|
| More than 45 days before departure | 10% | 90% |
| 45 to 31 days | 50% | 50% |
| 30 to 15 days | 75% | 25% |
| 14 days or fewer, or no-show | 100% | — |
Refunds
Approved refunds are returned to the original payment method by Thumb360 Digital and Consulting Services, as the party that collected the payment.
Refunds are initiated within five working days of approval. How long the money then takes to appear depends on your bank or card issuer and on the payment gateway’s own processing times, which we do not control.
What happens to the TCS
Tax Collected at Source is refunded on a cancellation. Because TCS is remitted to the Government of India against a specific PAN, the credit is returned to the PAN it was collected under rather than being handed back as cash with the fare — so the traveller claims it against their own tax liability. Give us the correct PAN at booking; a wrong one is slow and awkward to unwind.
GST on a cancellation
GST already charged on the value of the package follows the refund. Where a cancellation charge is retained, GST applies to the amount retained.
Circumstances outside our control
Boat-based excursions are subject to sea conditions and may be moved or cancelled by the operator or the harbour authority on safety grounds. Where an excursion cannot run, we will offer an alternative date where possible or refund that component.